Support is available to help with any questions, account-related issues, technical concerns or general feedback. Our team can assist with verification, deposits and withdrawals, bonus queries and app or browser problems. Contact us via email, phone or live chat for a quick response. For urgent matters use live chat or the phone number below; for written enquiries use the relevant email and we will respond as soon as possible. We also handle verification, withdrawals and bonus queries promptly.
| Department | Contact |
|---|---|
| Customer support | [email protected] (account queries, verification and live chat) |
| General enquiries | [email protected] (billing, promotions and feedback) |
| Affiliate enquiries | [email protected] (partner sign-ups and terms) |
| Phone | +44 20 7946 4821 |
| Working hours | Mon - Fri, 09:00 - 18:00 |
| Response time | Live chat immediate, email replies within 24 hours |
Email Support
Please contact us by email for detailed enquiries, account issues, or requests that require documents. Email is the preferred channel for full explanations and secure file uploads. Include a clear subject line, your account ID, and up-to-date contact details to speed handling and avoid delays. For account-sensitive matters use [email protected] and expect a reply within our standard response time.
Contact Form
Response Time
Our support team aims to respond quickly - most inquiries are answered within one business day. Simple requests like account questions or payment checks are often resolved in a few hours, while complex cases such as detailed KYC reviews or disputed withdrawals may take longer depending on their nature. We'll keep you updated at every step.
Feedback
Tell us what you think - we want to make the site better. Share feedback, suggestions, or ideas about games, payments, promotions, or usability and our team will review them carefully. Your input helps shape updates and improves the player experience. Use the feedback form or email [email protected] and we’ll consider your ideas for future improvements.