Responsible Gambling Policy

We take responsible gambling seriously and aim to keep play safe and controlled. We encourage players to set limits, take breaks, and seek help if gambling stops being enjoyable. This page explains the tools we offer, how to spot signs of problem play, and where to get professional support.

Player protection principles

We promote responsible play by making controls available, monitoring account activity for risky patterns, and offering guidance on safer gambling. We expect customers to gamble only with disposable income and to use our tools to manage their activity.

Activity-control tools

You can manage your account with a range of control options. These include deposit limits, loss limits, session time reminders, and temporary account breaks. Limits are adjustable in your account settings, and changes can be made immediately or after a cooling-off period, depending on the type of limit.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be increased or decreased via your profile, and we may apply a waiting period before increases take effect to support safer play.

Loss limits

Loss limits let you cap the total amount you can lose over a chosen period. Use them alongside deposit limits to maintain a clear budget for gambling activity.

Time limits and account breaks

Session time reminders notify you when you have been playing for a set period. You can also take an account break - a short temporary closure - whenever you feel you need time away. Breaks can be set for hours, days or longer periods.

Self-exclusion

If you need a longer break, self-exclusion blocks access to your account for a set period. Self-exclusion can be requested through your account settings or by contacting support. During exclusion your account will be closed to play and marketing contact stopped for the chosen period.

Signs of problematic behaviour

Watch for warning signs such as chasing losses, borrowing money to gamble, neglecting responsibilities, sudden changes in mood after play, or hiding gambling activity. If you notice these signs in yourself or someone close to you, consider using limits or seeking help.

Tips for maintaining control

Set clear deposit and loss limits, schedule regular breaks, avoid gambling when tired or under stress, keep a record of spending, and never use gambling to solve financial problems. Discuss limits with friends or family if you need support.

Professional help and support organisations

If you need further assistance, contact professional bodies such as GamCare, GambleAware, GamStop or Gambling Therapy. These organisations offer confidential advice, self-assessment tools and treatment referrals. If you need help using our tools or want to discuss options, contact our support team via your account.